Privacy policy

Updated on: 16 th August 2020 

We fully understand the importance of protecting the personal information collected from our
users in their use of or interaction with our Website. Reasonable preventive and protective 
measures to keep all your data secure while also maintaining its integrity and privacy are of great
importance to us. 

By using or interacting with this Website/Application/Services or submitting your information,
you give your consent to the terms of this Privacy Policy, Terms of Service and any other terms
and conditions provided on the website. If you use the services on behalf of another person like a
minor or an entity, you represent that you are authorized by such person to accept this privacy
policy on such person’s behalf, and consent on behalf of such individual or entity to our
collection, use and disclosure their/its information as described in this privacy policy.

Anyone of less than 18 years of age shall only use the website after seeking parental/guardian’s
permission for the same. If you are below 13 years of age kindly refrain from providing any
personal details to our website or other users on the website. We do not knowingly collect any
personal information from anyone below 13 years of age.

The policy lays out and describes our collection, use, storage, disclosure and protection of your
data and information. It also explains the options available to you in deciding our use of your
data and the measures you can take to contact us for any queries or removal/updating of your
information.

www.goodbalancedfood.com (“Website”) and all other related websites, platforms, forums,
software and applications hereinafter collectively referred to as the "Website" also referred
herein as Good Balanced Food.

The Privacy Policy along with the Terms of Service and other supplementing terms of service
documents, govern your access to and use of the Website, and the use of any content,
information, products and/or services (the “Services”) therein. This is a legal agreement between
you and Good Balanced Foodalso referred in this Agreement as “We/Us/Our”.

Your privacy is of utmost importance to us and we do everything in our capacity to ensure
rigorous protection for it. We do not sell or rent your information to other third-parties (please
read the specific terms herein to know more about our sharing and disclosure with third parties).

Personal Data

We may collect some Personally Identifiable information from you. Personally Identifiable
(“Personal Data”) information is information which can be utilized to ascertain your identity, like
your name, address or email. Some of the information we collect from you including the Personal Data
may include, but is not limited to:

• Name
• Email address
• Phone number 
• Geo Location data
• Payment data
• Transaction history
• Device data
• Browser data
• Order/ Purchase history
• Delivery address
• Rating/s & Reviews
• Order preference/ Wishlist/s
• User preferences
• Cookies and Usage Data

Modes of Collection


We collect information: 

1. Directly

• When you voluntarily submit your information by giving consent to receiving updates or emails, or by signing up for our newsletters or marketing emails.

• When you directly submit your personal information such as your name, email, phone number, address, DOB, in order to make an account with us, comment on any content on our website, submit your feedback to us, contact us for technical support, or if you wish to contact us via the “contact form” on the website.

• When you directly communicate with us in any other manner.

• When you connect to us through third-party social media platforms we may collect the information provided on your profile on such platforms.

• When you order a product or service from our website, we may collect billing and credit card information strictly for completing your purchase.

2. Automatically

• As with almost all other sites on the internet, visiting our website results in the collection of some of the basic information about you like, your IP address, hardware configuration, internet browser, domain names, time of visit, subsequent website visit, antecedent website visit.

• We may also store other anonymised information from you for the purposes of analytics and research.

• Information through Cookies.

Cookies

Cookies are miniature text files which are stored on your computer when you access or interact
with a website which uses cookies. Cookies are perfectly safe from any risk of carrying viruses
or running any programs on your computer remotely. Information collected by us through
cookies may include your IP address, hardware configuration, internet browser, files or pages
viewed on our website, clickstream data, domain names, ISP, time of visit, subsequent website
visit, antecedent website visit.

We along with our partners use cookies to enhance the experience on our website and to analyse
user behavioural preferences on our website which helps to provide more efficient and better
content catered to your preferences. It also helps us to collect demographic details about our users.
Cookies aid in personalising the features and content on our website and help to save time
when you return by already having your details saved like your shipping and billing information.


You can always choose to disable cookies through your web browser. Kindly keep in mind that
disabling cookies may hamper your experience on the website and might result in some of the
interactive features not working for you.

Mobile Device

When you access the Website/App with a mobile device, this Usage Data may include
information such as the type of mobile device you use, your mobile device unique ID, the IP
address of your mobile device, your mobile operating system, the type of mobile Internet
browser you use, unique device identifiers and other diagnostic data.

Processing And Use of Information Collected

We do not share your information with third-parties for their marketing purposes without your
 consent.

Other than the aforementioned methods we may also analyse or process your data on this website
through algorithms processing your record of purchase, behavioural preferences, location history
(if permitted by you).

We may use your information to fulfil any transactions with you, for any legal requirements, or
to enhance and improve the services and products provided by us. Such enhancement or
improvement would include but not be limited to direct marketing, personalisation or
customisation of our features and communication, location-based offers, measuring the success
of our promotions and advertising, investigating any frauds or forbidden activity on the website
and maintaining general security of our website. We also use your information to communicate
with you and keep you updated on the status of the services you have availed or the products you
have ordered or any other requests for status updates made by you.


We do not store any information longer than the period of its intended use. After such period is
over we make such information inaccessible or delete or destroy it. If applicable, we also destroy
such information on a request from you to erase and destroy all your personal information.
Retention for legal purposes is an exception to this provision.

Disclosure of Your Information

As a general guiding principle, we do not share your information with third-parties. However,
there may be some exceptions to this. All information shared/disclosed by us will still be handled
according to the terms of this Privacy Policy by any third-party it is disclosed to.


Any disclosure you make by voluntarily sharing information with a third-party by following any
external links or advertisements provided on our website shall be your responsibility.


We may disclose information to third-parties/service-providers where they provide us with
administrative, analytical, payment, management, office or technical services. All such
disclosures will only be made to the extent that such third-parties/service-providers need to
provide their services. All such third-parties/service-providers will be required to comply with all
the terms of this policy.

Your information might also be visible to a few other parties like personnel, employees, agents,
or contractors which serve in and are limited to particular operations, sales, or administrative
capacities with us. 

We shall have the sole discretion to disclose your information, personal or otherwise,
where we are mandated by law to do so or if we believe in good faith that such disclosure is in the interest
of national security, public importance or essential to protect our rights and interests. This shall
include any requests from law enforcement authorities or government agencies or any court
orders or subpoenas. We shall also be entitled to make any such disclosure to prevent/investigate
any violation of our Terms of Service, any intellectual property infringements, or to safeguard
the proper functioning of our website and its services and protect the rights of our users and any
other third-parties.

We may also disclose any other anonymized information to third-parties including but not
limited to the combined usage statistics on our website, services or published content, or
demographic information on our user base which also interacts with any content or services
provided by such third-parties. Any such disclosure will be anonymized and completely rid of
any personally identifiable information.

We may share your information with third-parties for academic or research purposes but we
would only do so with your express consent. We do share segregated customer data but only
after it has been anonymized and there is so scope for personal identification.
 

Your payment-related information may also be shared with our payments processors, card
networks and associations, and credit reporting agencies.
 

We, any of our service providers or third-party partners may transmit, transfer, store or process
your information outside the country of your residence in accordance with the laws of the
applicable jurisdiction.

Voluntary Public Disclosure By You

Any information, including personal information like your name, address, email, phone number,
which you choose to publicly disclose on our website while interacting with our commenting
feature or any other personal/public means of communication with other users on our website,
will be visible and disclosed openly. Any such disclosed information including any comments
you make on our content can be accessed, stored, misused and further disclosed by third-parties.
We disclaim any responsibility for such voluntary disclosure by you.

Where the commenting service is provided by a third-party it may collect the data on web-traffic
even if you do not use the comment box. Such data will not be personally identifiable.


You shall be responsible for keeping your passwords and other sensitive information secure
while using the Website. Kindly follow best practices for safe browsing including having strong
passwords and not logging in from unknown devices.

Amendments to Privacy Policy

We reserve the right to change, modify, remove or add any terms to this Privacy Policy at any
time and without any notice. We advise you to keep checking this Privacy Policy regularly. The
last date of updating will be visible on top and you can check for any changes in the document.
We may notify you of any substantial changes with an additional prompt, or notification on the
website, or via email. Your use of the website shall mean that you consent to the present and the
most recent version of the Privacy Policy.

Protection of Your Information

We make all reasonable necessary arrangements to prevent any unauthorized access to your
information while also complying with all applicable security laws and regulations. All data
processing and analytics are conducted following strict procedures and only to the extent of the
purpose indicated; while access to such data is limited to only those who need such access to
perform their responsibilities. We protect your information against any loss, theft, abuse,
modification, deletion and destruction. We may use encryption and firewalls to further enhance
safety and security measures.

However, nothing on the internet is truly invulnerable or private. You hereby acknowledge that
we are not liable for any interception of information while transmitting your information over the
internet. You release us from all possible claims arising out of any misuse or unlawful use of
such intercepted information.

All personal information when transmitted to other websites for processing of a transaction, like
the credit card numbers, is encrypted. We also update and review our security best-practices
regularly and diligently. All our staff that handle your data are trained and knowledgeable on the
regulations and laws governing data handling and processing.

Opt-out

We provide you with the option to opt-out of receiving our marketing or promotional direct
mails or any other communication from us. You can unsubscribe by clicking a link at the bottom
of any email by us. You may also contact us regarding your wish to opt-out by any of the means
provided on the website.

Certain OPT-OUT options provided by Google are: for Google Analytics -
 https://tools.google.com/dlpage/gaoptout; for Google Display Network – https://www.google.com/settings/ads/onweb

Most of the companies providing ad services to us are members of the Digital Advertising
Alliance and/or the Network Advertising Alliance. To stop getting targeted ads from Digital
Advertising Alliance on website or apps follow the links respectively - https://www.aboutads.info/choices, https://www.aboutads.info/appchoices. To stop getting
targeted ads from the Network Advertising Alliance on website or apps follow https://www.networkadvertising.org/choices/ Opting out via these links shall mean a halt on
targeted ads but does not mean a halt on ads altogether.


On iOS devices you can further opt-out via “Limited Ad Tracking” in the settings and on
Android devices you could do the same via “Opt-out of Interest-Based Ads”.


Opt-out is almost always only limited to the device or browser that you opted-out on and you
may have to opt-out again if you are using a different device or browser. We do not guarantee
and the effectiveness, success, or accuracy of any of the opt-out options.

Third-Party Accounts/Websites/Services

We use several third-party tools for analytics, automation, management and marketing. As a
general rule, none of these collects personal information. However, we urge you to look at the
privacy policy of each of these to get acquainted by their independent data handling process.

Tools used by us include Mailchimp, that is used for our newsletters. You can find more about
Mailchimp’s Terms and Privacy Policy by clicking on the respective links.

We also use Google Analytics and you can read about "How Google uses data when you use our
partners' sites or apps," here.

Any other links or advertisements you follow or click on from our website shall be governed by
the separate terms and conditions and privacy policy of that particular website.


We may also utilize third-party services for placing advertisements on our website/services or to
manage our advertisements on other websites. Our third-party service providers may place
cookies on our website/services in order to cater customized ads to you and/or to determine the
effectiveness of such ads. If you opt-out of receiving such internet based advertising or cookies
you will still get advertisements but they wouldn’t be customized to your browsing history or
interests. If you use a different browser, delete the cookies or use a different device, after opting-
out you may have to opt-out again. You can know more about opting-out in the US here – NAI
Consumer Opt-Out and in the EU here – EDAA Europe Your Choices.

You may be able to connect any of your third-party accounts to your account on our website.
You acknowledge and consent that by making such connection you agree to a continuous release
of information, personal or otherwise, from any of those third-party accounts to the extent
allowed by such third-party websites/apps.

Purchases 

While making some of the purchases on our website you may be transferred to other third-party
sites to complete such purchase, like Amazon or iTunes. In such an event any information
collected on you by such third-parties shall be governed by the privacy policies of those third-
parties. 

Tracking 

Some of our emails may utilize a trackable clickthrough link to measure the effectiveness of our
marketing strategies and consumer interests. If you prefer not to be tracked please do not click
any links or pictures in these emails.  

Disclaimer

Our website and all its services are available on an “as is” basis. We make no warranties that
they will be accessible or available at all times or that the use of the website or related services
will be error-free and/or uninterrupted.

All the information collected by us would be included in our transferrable assets if we were to
get acquired by another entity and thus would be transferred to such entity. However, in such a
case you can withdraw your consent for collection of your information and/or ask through the
contact information provided herein to delete all previously stored information on you.


If you close your account we may still communicate to you some updates or offers unless you
have unsubscribed from email communication from us. We may also still store some of your
information after you have closed your account with us. 

Your Rights

You can change some of your personal information on the website at any time by logging into
your account and submitting the new information. This includes name, address, phone number,
email, card or payment details etc.

You can write to us to inquire if any of your information is being stored with us. You also have
the right to ask us the kind of information we are storing related to you, the purpose and use of
such information, the security mechanisms to protect the information, any disclosures being
made on the information, and if there exists any automated decision making regarding your
information. You can further request us to delete, transfer or modify your information and you
can object to our usage and processing of the information if you think it is not for justified
purposes. You can also object to the automated decision making regarding your data and any
subsequent profiling. You can object to, and opt-out of any direct marketing from us.

EU individuals and Swiss individuals have certain rights to access Personal Information about
them, and to limit use and disclosure of their Personal Information. We are committed to protect
such rights. If you wish to request access, to limit use, or to limit disclosure, please contact us at
info@goodbalancedfood.com or the mailing address provided under "Contact" page
and please provide the name of the Intuit customer who submitted your Personal Information to
our services. We will refer your requests to that customer, and will support them as needed in
responding to your request.

You can send all your complaints and queries to info@goodbalancedfood.com or to the
address given below to our data protection officer.

Governing law

This Privacy Policy is governed by the laws of the Republic of Poland.

Contact Us

If you have any queries, complaints or requests regarding the handling, changing, or deletion of
your data you can write to the Owner at: info@goodbalancedfood.com